{"id":3944,"date":"2025-10-30T16:58:48","date_gmt":"2025-10-30T21:58:48","guid":{"rendered":"https:\/\/evolvic.com\/?post_type=awsm_job_openings&#038;p=3944"},"modified":"2025-10-30T16:58:48","modified_gmt":"2025-10-30T21:58:48","slug":"junior-site-health-monitoring-analyst","status":"publish","type":"awsm_job_openings","link":"https:\/\/evolvic.com\/fr\/jobs\/junior-site-health-monitoring-analyst\/","title":{"rendered":"Junior Site Health Monitoring Analyst"},"content":{"rendered":"<p>We are seeking Junior Site Health Monitoring Analysts to provide 24\/7 Level 1 support for our digital platforms. This role is critical for maintaining website health, managing incidents, and supporting business operations. The ideal candidate will be detail-oriented, communicate effectively, and thrive in a fast-paced environment.<\/p>\n\n\n\n<p><strong>Key Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>24\/7 Incident Monitoring and Response<\/li>\n\n\n\n<li>Provide round-the-clock L1 support to detect and respond to website issues<\/li>\n\n\n\n<li>Classify and assign priority to incidents based on impact and urgency<\/li>\n\n\n\n<li>Initiate and manage real-time communication bridges for high-priority issues<\/li>\n\n\n\n<li>Escalate incidents to appropriate teams and vendors for swift resolution<\/li>\n<\/ul>\n\n\n\n<p><strong>Communication &amp; Documentation<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Draft and distribute timely incident communications to stakeholders<\/li>\n\n\n\n<li>Request and document Root Cause Analysis from resolving teams<\/li>\n\n\n\n<li>Maintain SOPs library and Known Error Database for recurring issues<\/li>\n<\/ul>\n\n\n\n<p><strong>Monitoring &amp; Observability<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proactively monitor website health through dashboards and automated tools<\/li>\n\n\n\n<li>Evaluate monitoring coverage and identify gaps in observability<\/li>\n\n\n\n<li>Monitor communication channels (Slack, Microsoft Teams, email)<\/li>\n<\/ul>\n\n\n\n<p><strong>Business Operations Support<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Validate returns and refunds reconciliation<\/li>\n\n\n\n<li>Ensure shipment data alignment across systems<\/li>\n\n\n\n<li>Monitor order flow between Shopify, OMS, and finance platforms<\/li>\n\n\n\n<li>Assist with customer support escalations<\/li>\n\n\n\n<li>Manage BOPIS store operations (opening\/closing features)<\/li>\n<\/ul>\n\n\n\n<p><strong>Required Qualifications<\/strong><\/p>\n\n\n\n<p><em>Experience<\/em><\/p>\n\n\n\n<p>1-3 years of relevant experience in technical support or operations<\/p>\n\n\n\n<p><em>Skills<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong incident management and troubleshooting skills<\/li>\n\n\n\n<li>Excellent communication skills (written and verbal)<\/li>\n\n\n\n<li>Experience with monitoring tools and dashboards<\/li>\n\n\n\n<li>Ability to work in 24\/7 shift-based environment<\/li>\n<\/ul>\n\n\n\n<p>Strong attention to detail and ability to prioritize<\/p>\n\n\n\n<p>Job Type: Full-time<\/p>\n\n\n\n<p>Pay: $37,856.92-$70,621.22 per year<\/p>\n\n\n\n<p>Experience:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong incident management and troubleshooting skills: 2 years (preferred)<\/li>\n\n\n\n<li>Experience with monitoring tools and dashboards: 2 years (preferred)<\/li>\n<\/ul>\n\n\n\n<p>Work Location: Remote<\/p>","protected":false},"excerpt":{"rendered":"<p>We are seeking Junior Site Health Monitoring Analysts to provide 24\/7 Level 1 support for our digital platforms. This role is critical for maintaining website health, managing incidents, and supporting business operations. The ideal candidate will be detail-oriented, communicate effectively, and thrive in a fast-paced environment. Key Responsibilities Communication &amp; Documentation Monitoring &amp; Observability Business [&hellip;]<\/p>\n","protected":false},"author":7,"template":"","meta":{"inline_featured_image":false},"class_list":["post-3944","awsm_job_openings","type-awsm_job_openings","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Junior Site Health Monitoring Analyst - Evolvic - Helping organizations move to the cloud<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/evolvic.com\/fr\/jobs\/junior-site-health-monitoring-analyst\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Junior Site Health Monitoring Analyst - Evolvic - Helping organizations move to the cloud\" \/>\n<meta property=\"og:description\" content=\"We are seeking Junior Site Health Monitoring Analysts to provide 24\/7 Level 1 support for our digital platforms. 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